Shipping policy

Last updated: August 8, 2026

Processing time

Orders are processed and shipped within 1–2 business days (Monday–Friday, excluding U.S. holidays). Orders placed on weekends or holidays begin processing the next business day. You'll receive a confirmation email when your order is placed and a tracking link as soon as it ships.

Where we ship

We currently ship within the United States only, including Alaska, Hawaii, U.S. territories, and APO/FPO addresses. We're not accepting international orders at this time — if you're outside the U.S., our products are also available through our Amazon storefront, where availability depends on your country.

Shipping within the United States

  • Economy — FREE on orders of $50 or more; $4.90 on orders under $50. Typically arrives in 5–8 business days after processing.
  • Standard — $6.90–$9.90 depending on order weight. Typically arrives in 3–4 business days after processing.
  • Subscription orders always ship free, at any order value.

The exact options and prices for your order are shown at checkout. Delivery windows are estimates, not guarantees — carriers occasionally run behind during severe weather and peak seasons.

Address changes

Double-check your shipping address at checkout — it's the single most common cause of delivery problems. If you spot a mistake, email hello@restologylabs.com right away; we can update the address any time before the order ships. If a package is returned to us or misdelivered because the address provided was incorrect, we're happy to reship it, though a new shipping charge may apply.

Lost, delayed, or missing packages

  • If your tracking hasn't updated in 7 or more days, contact us and we'll open an inquiry with the carrier. Packages confirmed lost in transit are replaced or refunded in full.
  • If tracking shows "delivered" but you can't find the package, check around your delivery area, with household members, and with neighbors — carriers sometimes mark packages delivered a day early. If it hasn't turned up within 48 hours, email us and we'll help resolve it.

Damaged on arrival

If your order arrives damaged, email us a photo within 14 days of delivery and we'll send a replacement or full refund — no return needed. See our Refund Policy.

Questions

hello@restologylabs.com — we respond within one business day.