Refund policy

Last updated: August 8, 2026

Our 60-Day Money-Back Guarantee

Every first order is covered by our 60-day money-back guarantee. Take it daily, give it a real try, and if you're not satisfied — for any reason — we'll refund your purchase in full. Opened bottles, empty bottles, it doesn't matter. Supplements take time to work, and we want you to have enough of it to decide.

How to request a refund

  • Email hello@restologylabs.com within 60 days of the date your order was delivered. Include your order number and the email address used at checkout.
  • In most cases you won't need to send anything back. For orders containing multiple unopened bottles, we may ask you to return the unopened ones before the refund is issued — if so, we'll email you simple instructions.
  • Once approved, refunds are issued to your original payment method. Please allow 5–10 business days for the funds to appear, depending on your bank.

Requests made 31–60 days after delivery are still fully covered — they're simply processed manually by our support team rather than through the automated returns flow, so please allow a few extra business days.

What the guarantee covers

  • The guarantee applies to your first order of each product, in any supply size, whether purchased one-time or as the first order of a subscription. Limit one guarantee refund per product per customer or household.
  • Repeat purchases of the same product aren't covered by the satisfaction guarantee, but unopened bottles from any order can be returned within 60 days of delivery for a full refund of the product price. Return shipping for these is the customer's responsibility unless the return is due to our error.

Subscription orders

You can cancel a subscription at any time — see our Subscription Policy. If a renewal order processes before you had a chance to cancel, contact us within 60 days of delivery and we'll make it right: unopened renewal bottles are eligible for a full refund.

Damaged, defective, or incorrect orders

If your order arrives damaged, defective, or isn't what you ordered, email us a photo within 14 days of delivery. We'll send a replacement or issue a full refund — including any shipping charges — and you won't need to return anything.

Purchases made on Amazon

Orders placed through our Amazon storefront are subject to Amazon's return process and should be initiated through your Amazon account. The guarantee described on this page applies to orders placed on restologylabs.com.

Late or missing refunds

If you haven't received an approved refund after 10 business days, check with your bank or card issuer first — processing times vary. Still nothing? Email us at hello@restologylabs.com and we'll track it down.

Questions

We're here to help: hello@restologylabs.com. We respond within one business day.