Cancellation policy

Last updated: August 8, 2026

How Subscribe & Save works

When you choose Subscribe & Save, your selected supply is automatically ordered and delivered on a recurring schedule — approximately every 30, 60, or 90 days, matching the supply size you chose. Each order is billed to your saved payment method at the discounted subscription price shown at checkout (15%, 20%, or 25% off the one-time price, depending on your plan), plus any applicable taxes. Your subscription continues, and you keep the discount, until you cancel.

  • Subscription orders ship free.
  • There is no minimum commitment and no cancellation fee.
  • Each renewal generates an order confirmation email, and your next order date is always visible in your subscription management page.

Cancelling

You can cancel at any time, in either of two ways:

  • Use the manage subscription link included in your order and subscription emails, or in your customer account.
  • Email hello@restologylabs.com from the address on the subscription and we'll cancel it for you within one business day.

Cancellation takes effect immediately for any order that hasn't yet been processed. To avoid being billed for your next order, cancel before its scheduled date. Orders already processed or shipped can't be cancelled, but they're covered by our Refund Policy.

Changing your schedule

Need a break instead of a cancellation, or want your next order sooner or later? Email us and we'll adjust your next order date, delivery frequency, or supply size — no hassle, no sales pitch.

Failed payments

If a subscription payment fails, we'll retry it automatically and email you to update your payment details. If payment continues to fail, the subscription may be paused or cancelled.

Price changes

If we ever change subscription pricing or discounts, we'll email you at least 30 days before the change affects your subscription, so you can decide whether to continue or cancel.

Refunds on subscription orders

Your first subscription order is covered by our 60-day money-back guarantee. If a renewal processes before you had a chance to cancel, contact us within 60 days of delivery — unopened renewal bottles are eligible for a full refund. Details in our Refund Policy.

Questions

hello@restologylabs.com — we respond within one business day.